Delivery Policy

All orders will be processed and dispatched within 3 working days. If in the unlikely situation we are unable to adhere to our order processing we will e-mail you within 2 working days, with a new eacceptable processing date. At this stage you can cancel the order if you require.

The length of time the items take to reach you will be dependant on postal service and the country of the postal address.

Items to Australia usually arrive with 3-4 days from the order. Delivery times to other countries may take longer. ArtezanGifts accepts no responsibility for the time it takes for items to be received.

In the unlikely event of any problems with items ordered please keep your confirmation receipt as this will need to be sent along with any items returned to us.

Customs fees and other charges maybe applicable on international orders and are the customer's responsibility. We strive to keep our shipping costs reasonable and do not add a charge to any order.

If you would like an estimated delivery date before placing an order please email sales@artezangifts.com

Refund/Returns Policy

If you are not happy with your product because it is either faulty or not as described ArtezanGifts is happy to either exchange it or provide you with a full refund (exluding and postage and handling paid). Please note: the product must be returned to us in its original condition, undamaged and unopened, including the outer packaging. The customer will pay all freight charges.

Refunds will not be given for misinformed choices or if a customer has changed their mind. Please be certain that the product you order is the product you require before actually placing an order.

This policy is in addition to your statutory rights under the Trade Practices Act.

Defective Items

If goods are faulty, wrongly described, different from the item shown or are not fit for their intended purpose, you may choose between a refund (minus any postage and handling charges) or an exchange.

How to return your item

E-mail ArtezanGifts at sales@artezangifts.com advising us of the item and item number ordered along with a description of the defect. We will reply within 2 working days. If it is possible for the item to be exchanged or a refund given we will also provide you address details of where to send your return. Send your item along with your confirmation order receipt received at the time of the sale to the return address provided. This customer will be liable for any costs involved in returning any items. As soon as the return has been received, dependent on your original request a replacement product will be shipped or a full refund given.

IMPORTANT:

The return must be received by ArtezanGifts within 21 days of the original order date. Any items received after those 21 days will be returned to sender. No replacement or refund will be given.

Security

Shopping using your credit card with us is completely safe. As soon as you enter the checkout process, any information you submit is encrypted and sent through our secure server.

Your payment is processed in real time - similar to EFTPOS, where the transfer of funds takes place immediately - and you are immediately notified as to whether or not the payment has been successfully processed. In fact, shopping with us is even safer than, say, giving your credit card to a waiter in a restaurant, because nobody ever sees your card number. We do not store or record your credit card information. When you enter the card details, they are encrypted and sent through the banking network immediately. If the transaction is successful, we receive notification of your order, minus the card number.

Put it this way: we would happily use our own credit cards on this site, and would recommend it to our own families.